Privacy Policy

1. Introduction

Welcome to Abodex. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how Abodex Ltd ("we", "us", "our") collects, uses, stores, and shares information about you when you use our website and services.

By using Abodex, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account registration details (name, email address, login method)
• Property enquiry forms (name, email, phone number, message)
• Advertiser registration details (company name, contact information)
• Payment information (processed securely via Stripe — we do not store card details)
• Communications you send to us via our contact form or email

2.2 Information Collected Automatically

When you use our services, we automatically collect:

• Log data (IP address, browser type, pages visited, time and date)
• Device information (operating system, screen resolution)
• Location data (city/country level, derived from IP address or browser geolocation with your consent)
• Search queries and property interaction data
• Cookie and tracking data (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our property search services
• Personalise your experience and surface relevant property listings
• Process payments and manage advertiser accounts
• Send transactional emails (enquiry confirmations, payment receipts)
• Analyse usage patterns to improve site performance
• Comply with legal obligations and enforce our terms
• Detect and prevent fraud or abuse

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area and United Kingdom, we process your data under the following legal bases:

• Contractual necessity: To provide the services you have requested
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers: Stripe (payments), analytics providers, cloud hosting services — all bound by data processing agreements
• Property agents: When you submit an enquiry, your contact details are shared with the relevant agent
• Legal authorities: Where required by law or to protect our legal rights

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for the duration of your account plus 2 years. Enquiry data is retained for 3 years. Analytics data is retained in anonymised form indefinitely.

7. Your Rights

Under UK GDPR and applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at [email protected].

8. Security

We implement industry-standard security measures including TLS encryption, secure OAuth 2.0 authentication, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Contact

For privacy-related enquiries, contact our Data Protection Officer at [email protected].